If there is any old wiring or coaxial cable, this can be removed but possibly. Joining in. Could I get someone to come - 5400021 I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. I have signed up as a new user for Virgin Fibre. Have your Virgin account number and area reference number on hand. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say they will. I Hi! I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hi , Thank you for your post and welcome to our community forums. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 3 minutes ago. I don’t have the virgin media socket in my wall MU54. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. The large Eurobell wall box is where you would connect. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Probably for a TV box connection. SpeedHi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. I have tried to contact vm but I don’t have a landline number so they w. The top “capped” one is marked FM & has been disused since cable went digital. I believe I do have a wall socket which would fit an older model plug, so it's possible all I would need is some sort of adapter. This will not affect your broadband connection. I have a grey virgin media box on the outside of my house that seems to lead into my living room but I can't find a socket or even any cables inside. Sorry to hear that you're having issues with your installation at this time. Mark as New; Bookmark. See where this Helpful Answer was posted. Phone. on a domestic hub you look at the values thus. You will only have been sent a QuickStart pack if the premises previously had VM. Hello, I just moved in my new flat and I received the QuickStart installation package today. . There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Options. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. . Browse Virgin Media Virgin Media Community. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 2: Internet connection, via your homehub, for all online functions. 26 April 2022. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Stay safe online. Or wait here a day or two for a VM Mod to pick this up. Sign in to My Virgin Media a. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I've got the same problem as above. The connection cable should be on the other side of that incoming "hole". The house is a new build, there's no lead in the paint, no aquarium or anything like that. Connect the Hub’s power cable with the blue tab. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Tech Chatter. "If I'm going for BB only (ie no. Even sitting in the room above the router, the WiFi was dreadful. It might though take from a couple of days to a week to then get the tech visit. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and SundayI don’t have the virgin media socket in my wall MU54. Incidentally the phone socket is redundant if not in use and can be safely removed. Virgin Media; My Virgin Media. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Networking and WiFi. Plug into the Virgin Media wall socket. Learn more. We have the quickstart pack but sadly cannot get broadband set up and working. I have plugged in my virgin media hub 3 into this connection but just get a green flashing light. I think you'll be OK, the self install should include the coax cable you need actually. My optical sound socket seems to be missing something. I don't work for Virgin Media. The box and cables may have been removed by the previous occupiers. . For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. The new Stream box will connect wirelessly to the internet. Stay safe online. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Account - Mobile. Explain what needs to be done and book an engineer visit. Re: Wall socket. Joining in. Keep the community welcoming for all. The new fibre phone line is designed to work with the same phones as the old copper line. The adapter plugs into the TEL1 socket on the VM hub as per pic below. The socket in your 1st pic only connects to a rooftop TV antenna, not VMs network. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . It is really quite simple. Virgin Media Quickstart set up. I have gone through several videos and found that there should be wall socket inside your home. ThanksOn top of that, Virgin Media also offers a self-install option. I am so sorry to hear that you seem to be missing a wall socket in the home. The package was delivered but there is no wall socket for me to plug into. Thank you for the tel no. Stay safe online. 4. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Speed 5. Plug the cables into the hub. Home Phone. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have looked everywhere but can't seem to find one. on 22-10-2022 20:58. 168. Virgin Mobile. I don't have the virgin media socket in my house, just like other similar issues I've read on this forum. We have a virgin media wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. VM don't use fibre inside the property. I just moved into a new apartment, and bought a broadband from virgin media. Virgin Media; My Virgin Media; Shop; Help;. Check the phone is seated in the base unit correctly & powered ON. You’ll need an adapter to get your fibre landline service up and running. Security matters. Account - Cable. Learn more. So, a 50 minute broadband, TV and phone. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. I actually want to move it where I think the previous Virgin socket originally was - there's. Thank you. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Tudor. We would like to show you a description here but the site won’t allow us. on 03-08-2020 18:05. We have the quickstart pack but sadly cannot get broadband set up and working. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. . Security matters. Turn on and start the hub. 2: Seeker. Go to Account settings, then Account details b. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. But I have no Virgin Media Wall socket in my house. It is possible to re-enable the existing sockets with this CV21 upgrade. You cannot watch live TV via the guide without the wired coax, but you can still use the mini box in your loft as long as you have WiFi reception there. You can remove the lower cable coming out of the bottom of the box (11 mm spanner, it might be very stiff to turn) Presumably this is an extension cable going to another part of your home (and assuming you don't need/want anything connected to the other end of that extension cable). Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . Awful first impressions of Virgin Media. Learn more. Virgin Media has also said that people won't pay more than. Or wait a day or two and a member of the Forum Team should. No internet, unfortunately. Once a SIM card is inserted it operates like a mobile broadband router. on 05-04-2023 09:20. Now that you have a router you will need to use that Ethernet cable to connect the YouView box to it. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Thanks for coming back to us @Entoman56, the change to fibre phone is an instruction from the government and has to be completed by 2025 as the older phone network will be closed down, we are choosing to upgrade our customers as soon as we can, more information about the change over from Virgin can be found here and the. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. I had a look everywhere and I don't have a virgin media socket in my flat. We would like to show you a description here but the site won’t allow us. Tuning in. No virgin media socket / plug on 22-09-2022 21:26 Ive recently received my virgin media box, however upon opening i discover a splitter cable with nowhere to plug in. on 15-12-2022 08:14. 0 Kudos. Like the TV cable we have too. Learn more. Account - Cable. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 27-10-2022 09:24. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Please help. 0. Look for an omnibox on the outside of your property and try and trace the cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Vonage 2nd line. I'm sorry to hear you're having these. If you can't see anything obvious go. My Virgin Media App. See where this Helpful. We can assist further publicly for now with your Wi-Fi issues. Or if the other end of the white cable is in a more useful. #5. Problem solved? Click to mark as a Helpful Answer,. Recently, following reporting a phone fault, I was forcibly switched over to the new standard for hub-based telephony (27AC). i dont have the box on the wall that you need to plug it into - 5040054. 06-09-2023 15:45 - edited 06-09-2023 15:46. RJ11 plug to BT socket adapter. Then just connect your various devices to the dongle. sounds like the installer wanted to make money. Can anyone - 5437858. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. I’ve received my QuickStart package to find I do not have a compatible wall socket. If there are multiple ethernet ports in the house, they normally would all terminate in a single location and all the wiring would go to an ethernet switch. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. . My router does now provide internet but the light is always yellow and it. Options. You’ll also find straightforward tests that’ll check for faults on your own phone line. I have had a Virgin media landline since 1998, with two sockets installed by Virgin media for connected phones in different rooms. This promotion means you won’t pay the usual setup fee of £35. Both can be found in the email that was. I’ve just been to the property but not sure these are the right sockets. 0 Kudos Share. Account - Mobile. Virgin Media; My Virgin Media; Shop;. The other is marked TV, & this is used for TV & Broadband. Socket should be on the underside. Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Options. Manage Your Account. Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday if the cable cannot be found. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Solved: Hey, I've recently received my new broadband hub. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. £270 does sound way over priced for a tv aerial. 0 hub but i have a small problem. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Got my virgin media self install kit but I don't have a virgin socket. on 15-12-2022 08:14. I recently applied and received the delivery for a virgin package of tv broadband. Forum; Apps. Account - Cable. My order is p. Let us know if you'd like to go ahead with that. The UK isn’t the first country to make this move. Bit unsure of how to fix it - 5309810. It is possible to re-enable the existing sockets with this CV21 upgrade. on 03-08-2020 18:05. I wondered if I could ask the community some advice. Hi I am having the same problem too. You may need to use the. I complained to a UK based ciustomer service person and he tried to persuade me that I could have the phone where the router is or pay £99 to have the living room socket rewired to work, THIS IS RIDICULOUS ! I would like Virgin Media to send an engineer to get my living room. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. . Now have to wait until late next week for a technician to arrive!on 12-08-2022 15:38. com email address to different Virgin account. Customer since 1993. i don't know whether to just cancel my service or what?on 28-10-2022 17:29. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. My Virgin Media App. RedTomato said: I removed my Virgin cable about a month ago. Browse Virgin Media Virgin Media Community. Options. I'm here to share knowledge, I don't work for Virgin Media. QuickStart, set up and connections. Getting started & FAQ. The cable fits in the socket shown in the image attached. Stay safe online. You have the required socket which is in photo 3 (the one high up on the wall). Account - Mobile. Faderera2610. QuickStart, set up and connections. These enter my house via an air brick/vent very close to. You already have the wiring round the house which extends your old ‘BT’ type (old virgin media) phone line to the phone secondary sockets round the house where you have and want your phones plugged in. Virgin Media don’t do any Fibre connections to inside the house. Solved: Previously, I had BT connection so I need a wall socket. Browse Virgin Media Virgin Media Community. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If you don't have the correct socket, and you can't trace the cable back into the house from the external omnibox then call the pre-installs team on 0800 052 1734. in Networking and WiFi yesterdayGo to solution. I have been given other details for the account such as the account number/area code and. Kit arrived today…no wall box so unable to install. According to the address checker I can get FTTP. Your traditional landline sockets will no longer be the connecting point for your landline handset. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Networking and WiFi. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Please, be advised once we switch to fibre optics your landline will need to connect via the hub, therefore we usually provide with an adaptor to use and plug your handset to the back of the router. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. Cihank617. 0 Kudos Reply. Sorry to hear that your extension landlines are not currently working. Options. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Switched On Families. Security matters. Account - Mobile. Bits and bytes. A TV360 box requires 3 connections. Chatter and natter. Call the Pre-installation and delivery team on 0800 052 1734. Ignore all the options and don't press any. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. However when I plug in the cable to it the lights flash for a second or two diff. Account - Cable. You can also visit our page on how to book an engineer to learn more. Browse Virgin Media Virgin Media Community. Select the correct HDMI input for your box. The new cables from your Quick Start kit will be push fit. Martin_N. My Virgin Media App. Plug the cables into the Hub. Give the pre-installs team a call on 0800 052 1734. . I will only be using one wall socket, so the other socket will have no connections. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Manage Your Account. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Residential Hub (3/4/5) offer telephone service in both Router and Modem modes. No setup fee. No setup fee. Virgin Media; My Virgin Media; Shop; Help;. Secondly, once you have the plug and socket perfectly aligned straight, try turning the plug anti-clockwise a little bit (the opposite way you would normally screw it on) and see if you feel a slight 'click' as the first bits of the threads align with each other (while you are turning the plug slowly anti-clockwise). Chatter and natter. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. Wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I don’t have the virgin media socket on my wall, how can I get online - 5206643 There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. on 03-08-2020 18:05. All forum topics. It has two outputs on the left of the wall box. Some advice- New customer signing up before moving into new home. The box and cables may have been removed by the previous occupiers. I received a Quickstart kit, but I don't have the Virgin Media socket. Security. The box and cables may have been removed by the previous occupiers. Wall Socket. I can only find the TV socket. Just make sure you plug in on the go-live dates, which you can find in the letter we sent you. Just joined. I have received my quick start-up kit. How to cancel your Virgin Media contract. Account - Cable. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If there are you can book an engineer online too. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub. My hub is up stairs in the - 5199721. It is likely to need a technician callout, as wiring needs to be changed in the communal coms cupboard. Virgin Media; My Virgin Media; Shop;. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. There are multiple different branded wall boxes inside our flat but none. The adaptor does not fit my wall socket. Learn more. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I'm a Very Insightful Person, I'm here to share knowledge. Let us know if you'd like to go ahead with that. Browse Virgin Media Virgin Media. A master socket is the main socket for the phone line in your home, not an extension socket. Do I need an adaptor to make this work? - 5203754. You can also visit our page on how to book an engineer to learn more. I’ve tried to call once and been cut off after ages on hold. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Hi @Bannie1 . Please help. I’m a new Virgin customer, and the previous occupants used a different provider. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi folks looking for a little help from someone in the know. Connect the Hub’s power cable with the blue tab. . What needs to be done is for the new Virgin Media CV21 connection. Is the socket broken? I can't see another photo like this one from searching. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. - 5243559Sorry to hear of the difficulty you've faced when trying to find where to plug in the Virgin Media services - it certainly looks like a very complex set up created by the previous owner. Virgin media wall socket in an unusable place. Ethernet is ideal & recommended, reliable wireless is fine.